Improving customer support intent classification with additional language model pretraining

Victor Li and Dean Wyatte

Abstract: Labeled data are a crucial component for many NLP tasks, but are typically time consuming or otherwise costly to collect. Here, we describe how we improved sample efficiency of...

Cash App goes to Washington

Isaac Tamblyn

Cash App will be in Washington, D.C. this week, attending the 37th AAAI Conference on Artificial Intelligence. We will be presenting our results on fintech-kMC, a simulation tool we recently...

Risk at Cash

Isaac Tamblyn

In the few years since we started, Cash has developed a robust and effective approach to managing customer-facing financial risk. Our approach lets us operate in local markets which have...

Model Review

Jes Ford

Code Review is an integral part of software development, but many teams across industry don’t have similar processes in place for the development and deployment of Machine Learning (ML) models....